Effective planning is a key element for success in training and development. This very practical book written by one of the most respected experts in training shows how if the planning process is approached correctly, the chances of training hitting home and achieving the right results are vastly improved. Detailing all of the steps needed in the planning and design process to prepare a training and development program the book’s emphasis is on direct training practices. As the author clearly shows however the same techniques can be readily applied more widely to such approaches as open learning, interactive video and computer-based training programs, and Internet training programs.